Terms of Service

Last updated 4 June 2026

These Terms of Service ("Terms") are a legal agreement between you and CorpFin Solutions Pty Ltd (ABN 38 672 924 042), a company based in Perth, Western Australia ("Core Close", "we", "us", "our"), and govern your access to and use of the Core Close platform and related services (the "Service"). Please read them carefully. By creating an account, starting a trial, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Definitions

Service means the Core Close web application and any related features, content and support we provide.
Customer, you or your means the person or business that holds the account.
Authorised User means a person you invite to use the Service under your account.
Customer Data means the data you enter into the Service or that we fetch on your instruction, including accounting data from connected Xero organisations and trial balances you upload.
Company means a billing group within the Service that consolidates a set of Entities. An Entity is a single connected Xero organisation or an uploaded trial balance.

2. Eligibility and accounts

You must be at least 18 years old and able to enter into a binding contract. If you accept these Terms for a business, you confirm you are authorised to bind that business.
You are responsible for the accuracy of your account details, for keeping your credentials secure, and for all activity that occurs under your account and that of your Authorised Users.
You are responsible for your Authorised Users' compliance with these Terms.
Notify us promptly at support@coreclose.com.au if you suspect any unauthorised use of your account.

3. The Service

Core Close is a multi-entity financial close platform. It brings consolidation, intercompany reconciliation, prepayments, journals and balance sheet reconciliation into one tool, and integrates with Xero. We provide software tools to help you do your close work; we do not provide accounting, audit, tax or financial advice, and the Service is not a substitute for professional judgement.

We may add, change or remove features from time to time to improve the Service. Where a change materially reduces core functionality, we will give reasonable notice. Features released as "beta", "preview" or similar are provided as-is and may change or be withdrawn.

4. Free trial

New accounts may start with a 14-day free trial. No credit card is required to begin. During the trial you have access to the Service for your Entities. At the end of the trial, add a payment method to continue. If you do not, your account moves to a read-only state until billing is added. We do not delete your data when a trial ends.

5. Subscriptions, fees and payment

Subscriptions are billed monthly in advance in Australian dollars. GST is added for Australian customers at checkout.
Pricing is per Company, with an allowance of entities per Company and a per-entity fee for additional Entities, as set out on our pricing page.
Payments are processed by our payment provider, Stripe. By subscribing you authorise recurring charges to your payment method.
Subscriptions renew automatically each month until cancelled.
We may change our prices. We will give at least 30 days' notice of a price change, which takes effect at your next renewal.
If a payment fails, we may retry it and may suspend or restrict your account until payment is received.
Fees are non-refundable except where required by law. Cancelling stops future renewals; it does not refund the current period or any partial month.

6. Cancellation

You can cancel at any time through the Stripe customer portal. Your subscription remains active until the end of the period you have already paid for, after which it will not renew.

7. Acceptable use

You agree not to, and not to permit anyone to:

use the Service for any unlawful purpose or in breach of any applicable law;
copy, modify, reverse engineer, decompile or attempt to extract the source code of the Service, except to the extent this restriction is prohibited by law;
resell, sublicense or make the Service available to third parties except as expressly permitted;
access the Service to build a competing product, or scrape or harvest data from it;
upload malicious code, or interfere with or place undue load on the Service or its infrastructure;
infringe the intellectual property or privacy rights of others, or upload data you do not have the right to use.

8. Third-party services and integrations

The Service integrates with third parties, including Xero (accounting data and sign-in) and Stripe (payments). When you connect a third-party service you authorise us to access and exchange data with it on your behalf. Your use of those services is governed by their own terms, and you are responsible for complying with them. We are not responsible for third-party services, and their availability or changes to their APIs may affect the Service. We are not liable for any third party suspending or withdrawing your access to their service.

9. Customer Data and your responsibilities

As between you and us, you own your Customer Data. You grant us the rights needed to host, process and display it in order to provide the Service.
You are responsible for the accuracy, quality and legality of your Customer Data and for having the rights to provide it to us, including any data fetched from connected Xero organisations.
You remain responsible for your own accounting, reporting and tax decisions. Outputs from the Service are tools to support your work, not a substitute for review.
While we take backups, you are responsible for keeping your own records as required by law.

10. Our use of data and aggregated data

We handle personal information in accordance with our Privacy Policy. We may create and use aggregated and de-identified data (which does not identify you or any individual) to operate, secure and improve the Service.

11. Intellectual property

The Service and all intellectual property in it are and remain the property of CorpFin Solutions Pty Ltd and its licensors. These Terms do not transfer any ownership of the Service to you. Your Customer Data remains your property. If you give us feedback or suggestions, you grant us a non-exclusive, perpetual, royalty-free licence to use them to improve the Service.

12. Confidentiality

Each party may receive information from the other that is confidential. Each party agrees to protect the other's confidential information and to use it only as needed to perform under these Terms. This does not apply to information that is public through no fault of the receiving party, or that must be disclosed by law.

13. Availability and support

We use reasonable endeavours to keep the Service available, but we do not offer a formal uptime service level in this version. The Service may be unavailable during maintenance or for reasons outside our control. Email support is included on every plan.

14. Warranties and disclaimers

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we exclude all warranties not expressly stated in these Terms, including any implied warranty that the Service will be uninterrupted, error-free, or fit for a particular purpose. Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that you have under the Australian Consumer Law and that cannot be lawfully excluded.

15. Limitation of liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, or for any loss of revenue, profit, data, goodwill or anticipated savings, however arising. Our total aggregate liability arising out of or in connection with the Service is limited to the fees you paid to us in the 12 months before the event giving rise to the claim. Where our liability cannot be excluded under the Australian Consumer Law but can be limited, our liability is limited, at our option, to resupplying the Service or paying the cost of having it resupplied.

16. Indemnity

You agree to indemnify us against claims, losses and reasonable costs arising from your breach of these Terms, your misuse of the Service, your Customer Data, or your breach of any third party's rights.

17. Suspension and termination

Either party may terminate with 30 days' written notice.
We may suspend or terminate your account immediately if you materially breach these Terms, fail to pay, or use the Service in a way that risks harm to the Service or others.
On termination, your right to use the Service ends. You may export your Customer Data for 30 days after termination, after which it may be deleted, subject to our Privacy Policy and any legal retention obligations.
Clauses that by their nature should survive termination (including data, intellectual property, confidentiality, disclaimers, liability and indemnity) survive.

18. Force majeure

Neither party is liable for failure or delay caused by events beyond its reasonable control, including outages of third-party providers, network failures, natural events or government action.

19. Changes to these Terms

We may update these Terms from time to time. Where changes are material, we will give at least 30 days' notice (for example, by email or in-app notice). Continuing to use the Service after a change takes effect means you accept the updated Terms.

20. General

You may not assign these Terms without our consent. We may assign them to a related entity or in connection with a sale of our business.
These Terms, together with the Privacy Policy, are the entire agreement between us about the Service.
If any provision is found unenforceable, the rest remains in effect.
A failure to enforce a provision is not a waiver of it.
Nothing in these Terms creates a partnership, agency or employment relationship between the parties.
Notices to us should be sent to legal@coreclose.com.au.

21. Governing law

These Terms are governed by the laws of Western Australia, and each party submits to the exclusive jurisdiction of the courts of Western Australia.

22. Contact

Questions about these Terms can be sent to legal@coreclose.com.au, or by post to CorpFin Solutions Pty Ltd, Perth, Western Australia.